Questions regarding life in Germany
Do you have any questions about education, work, learning German or, in general, life in Germany? Or are you having difficulties with your parents? The Youth Migration Service helps migrant/refugee children and adolescents up to the age of 27 with all their questions and issues. You can search for a Youth Migration Service counselling centre nearby on their website. The staff there speak various languages, and the service is free of charge.
Troubles and Crises Support for Children and Adolescents
Do you have concerns or difficulties and need someone to consult? At 116111, you can reach the "Nummer gegen Kummer" staff to share your concerns and seek help. You can contact them from Monday to Saturday (14:00 - 20:00) and share your problems anonymously if you prefer. The staff, however, only speak German. The service and the call are both free of charge.
Unaccompanied Minor Refugees
Are you a minor who've fled to Germany without parents? Do you have questions or concerns about your life here? The staff at the Federal Association for Unaccompanied Minor Refugees (BUMF) can provide you advice and support. They can be reached on Thursdays (10:00 to 12:00) via phone at 030-82097430. The staff, however, only speak German. You can also send them an e-mail to firstname.lastname@example.org. Their service is free of charge, so you just have to pay the regular call charges.