Local Search

Police

Are you or someone else in danger? Call the police on 110. The staff speak German. The call is free of charge.

Rescue service and fire department

Do you or someone else have a medical emergency? Or is there a fire or flooding? Call 112 to reach the emergency services and fire department. The staff speak German. The call is free of charge.

Poisoning emergency service

Is someone around you showing symptoms of poisoning? Find the poison control centre in your area at bvl.bund.de. The poison control centres are available day and night. The website is available in German.

Emergency pharmacy

Do you need medication outside opening hours? Then you need to go to an emergency pharmacy. On apotheken.de or aponet.de, you can find pharmacies currently on emergency duty. Enter your town's name or postcode in the search bar to find a pharmacy. The sites are available in German.

Medical help without health insurance

You don't have health insurance? You can still get medical help from some organisations. The support is anonymous and free of charge. You can search for such an organisation in your area at gesundheit-ein-menschenrecht.de. You can also find information about anonymous medical help in your area on the Malteser and Medibüros websites. These websites are available in German.

Please note: Hospitals are not allowed to pass on your details to other people or authorities. So don't be afraid to visit a hospital or call an emergency doctor in an emergency.

Have you lost your family while fleeing? The GRC Tracing Service can help you find missing family members you have lost due to war and flight. You can submit your search request at drk-suchdienst.de. The service is free of charge. The website is available in German, English and Russian.

Are you experiencing psychological distress and looking for support? At ipso-care, you can talk to experienced counsellors online. They will help you if you are in distress, have had a bad experience or are going through a difficult time. The staff speak many languages. Counselling is anonymous and free of charge. The website is available in German, English, French, Italian, Portuguese, Russian, Ukrainian, Arabic, Farsi/Dari, Pashto and Tigrinja.

On the BAfF website, you will find a list of all psychosocial centres for “refugees and victims of torture” in Germany. You can search for a centre nearby and contact them. The list is available in German.

At refugee-trauma.help, you will find lots of information and exercises for refugees with psychological stress. The information and exercises are available in many languages. The website is available in German, English, Spanish, Arabic, Farsi/Dari, Amharic, Tigrinya and Ukrainian.

Are you addicted to alcohol, drugs or gambling? Or does someone in your family or a friend have an addiction problem? You can reach the addiction hotline on 01806 313031. The counsellors are there for you every day from 8:00 to 24:00. You can tell them your worries or ask questions. Counselling is available in different languages. You can remain anonymous. The service is free of charge. You only pay the usual telephone charges. The website is available in German.

Are you discriminated against because of your origin, nationality, sexual orientation, gender or age? You can reach the staff of the Federal Anti-Discrimination Agency on 0800 546 546 5. They are there for you from Monday to Thursday from 9 am to 3 pm. You can also email them: beratung@ads.bund.de. Their counselling service is free and anonymous if you wish. You will have to pay the usual telephone charges for the call. The website is available in German, English and Arabic.

Concerns & Crises - for children and adolescents

Do you have worries or problems and need someone to talk to? You can reach the staff at Nummer gegen Kummer by calling 116 111. You can tell them about your worries, and they will listen. The staff are there for you from Monday to Saturday from 2 pm to 8 pm. They speak German. You can remain anonymous. Counselling is free of charge. Even the call costs you nothing. The website is available in German.

Unaccompanied minor refugees

Are you a minor who has fled to Germany without your parents? Do you have questions or problems? The BuMF staff will advise and support you. You can reach them on Thursdays from 10 a.m. to 12 noon on 030 82097430. They speak German. You can also email them: beratung@b-umf.de. The counselling service is free of charge. You have to pay the regular telephone charges for the call. The website is available in German and English.

Pregnancy

Are you pregnant and have questions or concerns? Call 0800 40 40 020 to reach the Pregnant Women in Need helpline staff. They speak many languages and are available around the clock. They can also refer you to a counselling centre nearby. Counselling is anonymous and free of charge, and the call costs nothing. The website is available in German, English, Spanish, French, Albanian, Arabic, Bulgarian, Persian, Kurdish, Polish, Romanian, Russian, Serbian, Turkish and Ukrainian.

Violence

Have you experienced violence, or feel threatened by violence? You can call the violence against women helpline on 116 016. The staff are always there for you, day and night. They speak many languages. Help is anonymous and free of charge. The call costs nothing. You can also call without having any credit on your cell phone. The website is available in German, English, French, Spanish, Russian and Turkish.

Do you need help with your child? Call 0800 111 055 0 to speak to a parenting counsellor who can support you. The counsellors speak German. The parents' helpline is available Monday to Friday from 9 a.m. to 11 a.m. and Tuesdays and Thursdays from 5 p.m. to 7 p.m. You can remain anonymous. Counselling service is free of charge, and the call costs nothing. The website is available in German.