Hotlines and Online Counselling Services

Illustration Deutschland Laura Pannasch

Are you a newcomer in need of advice or support? Here you will find useful information and offers of support on various topics available via phone or online throughout Germany. The staff of these organisations can help you over the phone or online or refer you to a counselling centre in your area.

Many of the counselling centres mentioned on this page are non-governmental. The staff do not work for the government and do not share your information with authorities.

The services of all these counselling centres are free, i.e. you do not have to pay anything for advice or support. In some cases, the call itself is also free- In others, you have to pay the regular call charges.

Where can I find help?

Life in Germany

Asylum & Residence Rights

Education & Work

Psychosocial Support

Drugs & Addiction


Missing family Members

In an Emergency


Special offers for specific target groups

Children & Youth