- Every accommodation centre has its "house regulations" ("Hausordnung") which apply to all of its residents. These rules specify, for example, when one can have visitors or at what time the "Quiet Hours" start in the evenings. The centre's director is responsible for overseeing the implementation of these rules.
- The security staff are responsible for the safety of the residents and keeping the order. That's why they are allowed to control visitors' ID cards. At least one female security employee must always be present at accommodation centres.
- The social workers take care of the social problems in the accommodation centre. You can approach these employees whenever you have questions or face challenges. They can assist you, e.g. in registering at a day-care centre, searching for an apartment or seeking a doctor or counselling centre.
Attention: The employees in the accommodation centres are not responsible for your legal issues, e.g. asylum procedure. They cannot influence your asylum procedure's results or the amount of social assistance you receive- neither are they permitted to pass any information about you to the BAMF or other authorities.