Ukraine

Ukraine
Update 27.09.2022

Important information on entry and residence for people fleeing Ukraine

The Russian invasion of Ukraine forces many people to flee Ukraine. Here you will find information on the situation at the borders and on entering/staying in Germany for Ukrainian citizens and people of other nationalities who have lived in Ukraine. Ukrainians already in Germany can also find reliable and up-to-date information here.

We are striving to provide answers to all questions. As soon as we have news, we will inform you immediately here and on Facebook.

All the information is also available in GermanUkrainian and Russian language. 

Looking for counselling by phone? Then call the Particip.ai hotline. The staff speak Ukrainian, Russian and English and will provide you with all the essential information free of charge. You can reach the hotline Monday to Friday from 11 a.m. to 7 p.m. on 0800 5052400. The call is free.

Additional information

On our "Local Information" page, you will find an overview of counselling and support services throughout Germany. You can also use our search engine to look for counselling services in larger cities. Visit asyl.net to look for additional local services. In both search engines, you can filter the results by language.

If you have questions about your rights and options in Germany or are looking for support, you can also call the Particip.ai hotline. The employees speak Ukrainian, Russian and English and you can reach them Monday to Friday from 11 a.m. to 7 p.m. on 0800 5052400. The consultation and the call are free of charge.

IOM offers free counselling to refugees from Ukraine. They can provide you with support and advice on looking for a job, medical care and state aid, among other things. You can reach the staff via WhatsApp, Telegram or Viber on the following numbers: +38 050 428 45 65, +38 050 030 22 68 and +38 050 428 46 60. The staff speak Ukrainian, Russian and English.

Roma Center e.V. offers help to Roma refugees from Ukraine. If you need help after your arrival in Germany, you can call their hotline. Among other things, you can receive help for registration, searching for relatives, translations and advice on working and studying in Germany. The staff speak Romani, Ukrainian, German, Serbian and Russian. You can reach the staff by dialling: +491623554670. You will have to pay standard phone call fees, but their counselling and support is free of charge.

Where can I find help?

Where can I find help if I have problems with the Social Welfare Office or the Jobcenter?

On faire-integration.de, you will find counselors in your area who are well versed in labor law and your rights towards the Jobcenter. To find counseling nearby, click on the white dot closest to where you live on the map. You will then receive the address and name of the advisor. The employees speak different languages. Their service is free.

You can also ask a Migration Counselling Centre or a Youth Migration Service in your area for support. The Youth Migration Service provides support to people under the age of 27. The employees of the Migration Counselling Centre and Youth Migration Service speak different languages. They can also help you fill out applications and forms. Their service is free.

Who will help me when I arrive in Germany?

You can find mentors who will help you upon arrival in Germany at imagine-ukraine.org. The mentors can help you find a flat or a job, for example. In our “Work” and “Learn” chapters, you will find useful tips and offers which can help you search for a job, a training position or a place at university.

Check out cant-stop.me for lots of support offers from people in different German cities. They can help you with learning German, finding free childcare, dealing with the German authorities and many other things.

There are more offers specifically for people in Berlin: You can find many links and addresses of initiatives that can help you on berlin4ukraine.com.  You can directly ask for help on laruhelpsukraine.com.

At dtz-bildungswerk.eu, you will find support in your search for language courses, for filling out forms, applying for benefits and job hunting.

There are also many Telegram channels with offers of help in various cities. On google.com/maps, you can find Telegram channels ordered by the name of city and type of help they offer.

Where can I find legal counseling?

Online legal counselling for refugees from Ukraine can be found in Russian at pereprava.de.

You can get free legal advice from Ukrainian lawyers on the we4ua.com website. To get help, you need to fill out a form in Ukrainian. In the form, you should provide your personal information and the country where you are located. You also need to formulate your question and describe your situation. You can upload documents (e.g. a notification letters) too if you need to.

Immigration4ukraine.eu offers refugees from Ukraine free legal advice in English. To get help from them, you must fill out a form in English. You need to provide your contact details in the form. After submitting the form, you will be contacted by lawyers or students of law who can support you.

Refugees from Ukraine (in Germany or other countries) can seek free legal advice on the ua.support. The website is available in Ukrainian and English. You must first select the country where you are or want to enter. You then have to fill out a contact form. In the form, you must provide your personal information, your email address and the language you speak. You must also choose the subject of your question and write down the question. After you have submitted the form, lawyers will contact you and provided you with advice. The lawyers are based in the country where you are or want to enter and work on a voluntary basis. That means they don't have to pay for counselling.

Where can I seek psychological counselling?

You can find detailed information on psychological counseling in the "Mental Health" section.

Where can I find help if I have a disability?

At the " Ergänzenden unabhängigen Beratung" (EUTB) you will find information on various support services for people with disabilities or serious illnesses in Ukrainian and Russian.

On se-atlas.de, you will find a list (in Ukrainian) with addresses and contact details of medical facilities that treat rare diseases throughout Germany.

On EnableMeUA, people with disabilities and chronic or mental illnesses can find help and support. On enableme.com.ua, you will find contact details of organisations across Europe that support people with disabilities or illnesses. You can also register on the website and ask questions to get answers from experts. The website is available in Ukrainian, Russian, English, German and French.

At fluechtlingsrat-mv.de, you will find a list of counselling centres that people with disabilities can turn to (in German).

The federal contact point coordinates nationwide the accommodation of refugees from Ukraine with disabilities or additional care needs. You can reach the contact point from Monday to Friday from 9 a.m. to 5 p.m. on telephone number +49 30 854 04 789. You can also email the staff: bundeskontaktstelle@drk.de. The employees speak German.

The "Down Syndrom Bündnis" help Ukrainian children with Down Syndrome and their families to come to Germany. They can also help you search for foster families and support you to establish contact with other families with children with Down syndrome. The "Down Syndrom Bündnis" will support you with questions about medical care, day care centres and schools. You can reach the staff on the telephone number: +49 174 6466236 or via the e-mail address: info@ds-buendnis-ukraine.de.

People with disabilities can also seek support for transportation to Germany on hilfsabfrage.de.

Where can I seek help when searching for a job or an opportunity to study?

In our “Work” and “Learn” chapters, you will find useful tips and support offers in your area which can help you search for a job, a training position or a place at university.

Where can conscientious objectors of war and defectors from Ukraine and Russia seek advice?

The Kriegsdienstverweigerungs-Netzwerk Connection e.V. has set up the “Get out” hotline for the conscientious objectors of the war and defectors from Ukraine, Russia, and Belarus. You can reach the hotline on +49 157 824 702 51. The employees there speak German and Russian. You can also contact them by email via get.out.2022@gmx.de. The consultation is free. You will have to pay standard telephone charges for the call.

Where can blind and visually impaired refugees find help?

Blind and visually impaired refugees from Ukraine can find help from the German Blind and Visually Impaired Association (DBSV). The DBSV supports you with auxiliary aids (e.g., white canes, magnifying glasses) and help you find accommodation and deal with the authorities. The association also arranges interpreters. You can reach the staff on 030 285387174. The employees speak Ukrainian, Russian and German.

You can also order a tactile map of Ukraine from DBSV. With the help of this map, blind and visually impaired people can better understand how the war in Ukraine is developing. The card is free. You can order it at e.levina@dbsv.org or by calling 030 285387174.

I am deaf. Where can I find help and support?

The nationwide network deaf helps deaf refugees to find the right contact person. On the website, you can access all the information you need in Ukrainian, German, English, and Russian - and you will find numerous videos in sign language. You can also contact the staff directly via contact@deafrefugees.de. On the website of the Federal Ministry of Labour and Social Affairs (BMAS) you will find various information in sign language, e.g., on medical care and employment in Germany.

Where can I find interpreters?

You will find the phone numbers of interpreters who speak Ukrainian, Russian, and English on ukraine-dolmetscher.de. Their service is free for private individuals.

I am a minor and unaccompanied in Germany. Where can I seek help?

The Youth Welfare Office is responsible for all young individuals and children under 18 without parents. Minors who are in Germany without their parents must register with the authorities immediately. Reach out to the police, an administrative office or the official helpers at the train stations. You can also contact the Youth Welfare Office directly. You will find the nearest Youth Welfare Office on unterstuetzung-die-ankommt.de by entering the name of the city where you currently are.  

Important: Never go with strangers who might approach you at the train station or on the street.

Unaccompanied minors are not housed in adult or family accommodation facilities. You will be placed in a special accommodation facility. You can read more about your options in our chapter “Unaccompanied minor refugees”. 

You can also find more information about your rights and obligations on the BumF website in Ukrainian and German.

I lost contact with a family member while I was fleeing. Who can help?

If you have lost contact with a family member while fleeing, the missing persons tracing service of the German Red Cross (DRK) can help you. You can submit your search request at drk-suchdienst.de. This offer is free of charge.

Where can I report war crimes?

If you have witnessed war crimes, you can have them documented at the Pilecki-Institut (in the Raphael Lemkin Center) in Berlin. To do so, you must go directly to the Pilecki Institute and complete a questionnaire.

You can also report war crimes to the police in your area. There you can fill out a questionnaire in Ukrainian, English or Russian. To find the police station in your area, check out polizei.de.

You can also report war crimes in Ukraine on the International Criminal Court website.

I am LGBTQIA+. Where can I find help?

You can find advice and support for LGBTQIA+ at quarteera.de. The staff will help you with all questions regarding your entry into Germany, your onward journey within Germany, your stay, housing, and psychological help. They will also support you directly with food, clothing, medication, and hygiene articles. If you need help, write an e-mail to help@quarteera.de in Russian, Ukrainian, German or English. Quarteera is based in Berlin but directs those seeking help to friendly associations throughout Germany.

Miles offers psychosocial counseling and legal advice for LGBTIQIA+ refugees and immigrants. The staff will help you with psychosocial issues, legal matters, and questions about your asylum procedure. The project is based in Berlin and you can reach the staff on 030 – 22 50 22 15 or by e-mail miles@blsb.de. The staff speak German and English.

Important: Some Immigration Offices seem to be urging people without Ukrainian citizenship to leave the country or apply for asylum. If you face similar problems with the Immigration Office, you can seek help from the Lesbian and Gay Association (LSVD) - contact them directly via the contact form on queer-refugees.de.

If you are currently taking hormones and need a refill, you can contact Casa Kuá and the Schwulenberatung Berlin. The staff there will try to help you. You can search for queer-friendly doctors at queermed-deutschland.de.

On queer.de you can also find a list of support services for LGBTQIA+ throughout Germany in German. You can also contact the Telegram channel t.me/lgbtukrainebot. The volunteers there will try to find a suitable offer for you.

You can find more information in our chapter „LGBTQIA+“.

I am a victim of violence or human trafficking. Where can I find help?

If you are a victim of violence or human trafficking, you can call the cost-free women's helpline on 08000 116 016 -their staff speak many languages ​​and are available 24/7. You can also contact the police by dialling the emergency number 110. However, their staff usually only speak German and English.

At damigra.de, you will find a flyer (in Ukrainian, Russian and German) with necessary addresses for victims of violence and human trafficking.

You can also find more information in our chapters "Women's Rights", "Youth Welfare Office", and "Domestic Violence".

What should I do in an emergency?

In our "Emergency" chapter, you can find out where to contact in the event of an emergency. On Online-Wegweiser you will find useful information on medical emergency care in German, English and Russian. All the important numbers and addresses are listed there.

Where can I find more information about my rights in Germany?

You can find reliable information from authorities and non-governmental organizations (NGOs) on the following websites. Some information is also translated into different languages. In principle, the information is updated regularly. Please note: These pages are not overseen by Handbook Germany, so we cannot guarantee that they are up-to-date.

Authorities

NGOs

You can find a helpful overview and further information at:

You can also find specific information about the situation in your federal state of residence at the refugee councils:

How do I find out which authority is responsible for my request?

At eu-gleichbehandlungsstelle.de, you can download a guide to the administration offices in Germany in German and English. There you can learn which authority is responsible for which tasks. The guide also shows you what to look out for when you contact each office and what to expect from them.

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