Further assistance

On faire-integration.de, you will find counsellers in your area who are well versed in labor law and your rights towards the Jobcenter. To find counselling nearby, click on the white dot closest to where you live on the map. You will then receive the address and name of the advisor. The employees speak different languages. Their service is free.

You can also ask a Migration Counselling Centre or a Youth Migration Service in your area for support. The Youth Migration Service provides support to people under the age of 27. The employees of the Migration Counselling Centre and Youth Migration Service speak different languages. They can also help you fill out applications and forms. Their service is free.

Online legal counseling for refugees from Ukraine can be found in Russian at pereprava.de.

You can find mentors who will help you upon arrival in Germany at imagine-ukraine.org. The mentors can help you find an apartment or a job, for example. In our “Work” and “Learn” chapters, you will find useful tips and offers which can help you search for a job, a training position or a place at university.

Check out cant-stop.me for lots of support offers from people in different German cities.  Help with learning German, free childcare, help with the German authorities or other things.

There are two more offers specifically for people in Berlin: You can find many links and addresses of initiatives that can help you on berlin4ukraine.com.  You can directly ask for help on laruhelpsukraine.com.

You can find detailed information on psychological counseling in the "Mental Health" section.

In our “Work” and “Learn” chapters, you will find useful tips and support offers in your area which can help you search for a job, a training position or a place at university.

The Kriegsdienstverweigerungs-Netzwerk Connection e.V. has set up the “Get out” hotline for the conscientious objectors of the war and defectors from Ukraine, Russia and Belarus. You can reach the hotline on +49 157 824 702 51. The employees there speak German and Russian. You can also contact them by email via get.out.2022@gmx.de. The consultation is free. You will have to pay standard telephone charges for the call.

Blind and visually impaired refugees from Ukraine can find help from the German Blind and Visually Impaired Association (DBSV). The DBSV supports you with auxiliary aids (e.g., white canes, magnifying glasses) and help you find accommodation and deal with the authorities. The association also arranges interpreters. You can reach the staff on 030 285387174. The employees speak Ukrainian, Russian and German.

You can also order a tactile map of Ukraine from DBSV. With the help of this map, blind and visually impaired people can better understand how the war in Ukraine is developing. The card is free. You can order it at e.levina@dbsv.org or by calling 030 285387174.

The nationwide network deaf helps deaf refugees to find the right contact person. On the website, you can access all the information you need in Ukrainian, German, English and Russian - and you will find numerous videos in sign language. You can also contact the staff directly via contact@deafrefugees.de. On the website of the Federal Ministry of Labor and Social Affairs (BMAS) you will find various information in sign language, e.g., on medical care and employment in Germany.

You will find the phone numbers of interpreters who speak Ukrainian, Russian and English on ukraine-dolmetscher.de. Their service is free for private individuals.

If you have lost contact with a family member while fleeing, the missing persons tracing service of the German Red Cross (DRK) can help you. You can submit your search request at drk-suchdienst.de. This offer is free of charge.

The Youth Welfare Office is responsible for all young individuals and children under 18 without parents. Minors who are in Germany without their parents must register with the authorities immediately. Reach out to the police, an administrative office or the official helpers at the train stations. You can also contact the Youth Welfare Office directly. You will find the nearest Youth Welfare Office on unterstuetzung-die-ankommt.de by entering the name of the city where you currently are.  

Important: Never go with strangers who might approach you at the train station or on the street.

Unaccompanied minors are not housed in adult or family accommodation facilities. You will be placed in a special accommodation facility. You can read more about your options in our chapter “Unaccompanied minor refugees”. 

You can also find more information about your rights and obligations on the BumF website in Ukrainian and German.

If you have witnessed war crimes, you can have them documented at the Pilecki-Institut (in the Raphael Lemkin Center) in Berlin. To do so, you must go directly to the Pilecki Institute and fill out a questionnaire.

You can find advice and support for LGBTQIA+ at quarteera.de. The staff will help you with all questions regarding your entry into Germany, your onward journey within Germany, your stay, housing and psychological help. They will also support you directly with food, clothing, medication and hygiene articles. If you need help, write an e-mail to help@quarteera.de in Russian, Ukrainian, German or English.

Quarteera is based in Berlin, but directs those seeking help to friendly associations throughout Germany.

On queer.de you can also find a list of support services for LGBTQIA+ throughout Germany in German.

Some immigration offices seem to urge people without Ukrainian citizenship to leave the country or to apply for asylum. If you also have problems with the immigration office, you can get help from the Lesbian and Gay Association (LSVD). You can contact them directly via the contact form on queer-refugees.de.

You can find more information in our chapter „LGBTQIA+“.

If you are a victim of violence or human trafficking, you can call the cost-free women's helpline on 08000 116 016 -their staff speak many languages ​​and are available 24/7. You can also contact the police by dialling the emergency number 110. However, their staff usually only speak German and English.

At damigra.de, you will find a flyer (in Ukrainian, Russian and German) with necessary addresses for victims of violence and human trafficking.

You can also find more information in our chapters "Women's Rights", "Youth Welfare Office", and "Domestic Violence".

In our "Emergency" chapter, you can find out where to contact in the event of an emergency. On Online-Wegweiser you will find useful information on medical emergency care in German, English and Russian. All the important numbers and addresses are listed there.

You can find reliable information from authorities and non-governmental organizations (NGOs) on the following websites. Some of the information is also translated into different languages. In principle, the information is updated regularly. Please note: These pages are not overseen by Handbook Germany, so we cannot guarantee that they are up-to-date.

Authorities

• Ministry of Foreign Affairs
• BAMF
• Federal Integration Commissioner
• Federal Ministry of Labour and Social Affairs
• Federal Ministry of Education and Research
• Federal Ministry of Family, Seniors, Women & Youth Affairs
• Federal Ministry of Health
• German Embassy in Ukraine
• European Commission
• Germany4Ukraine

NGOs

You can find a helpful overview and further information at:

• Pro Asyl
• Asylum & Migration information network

You can also find specific information about the situation in your federal state of residence at the refugee councils:

• Refugee Council Bavaria
• Refugee Council Berlin
• Refugee Council Baden-Württemberg
• Refugee Council Bremen
• Refugee Council Mecklenburg-Vorpommern
• Refugee Council Niedersachsen
• Refugee Council Nordrhein-Westfalen
• Refugee Council Rheinland-Pfalz
• Refugee Council Sachsen-Anhalt
• Refugee Council Schleswig-Holstein
• Refugee Council Thüringen
• Refugee Council Hessen
• Refugee Council Sachsen