Where can I get help?

Emergencies can happen anywhere, anytime. An emergency is any situation in which people, animals or property are in danger. But who should one call in an emergency? Who can help? Here you can find out who to contact in which emergency. Employees of all emergency call centres speak German. In some cases, you can also ask for help in English or other languages, but there is no guarantee. If you don't speak any German yourself, seek help from a German-speaking person who can call the emergency centre for you.

Employees of the emergency call centres must know the following:

  • Where is the emergency?
  • What happened?
  • How many are injured?
  • What are the injuries?
  • Who is reporting the emergency?

Where can I get help?


Ambulance & Fire Brigade

Poisoning Emergency Services

Emergency Pharmacy

Medical Help without Health Insurance (or ID papers)

What else do I need to know?

How can I help in an emergency?

Do I have to help in an emergency?

What if I provide first aid and make a mistake?

What if something happens to me while I am trying to help?

 How can I prepare for emergencies?

Can I take photos or videos of accident victims?


Do not be afraid to dial the emergency number in an emergency. The staff are there to provide you with the help you need.